Continuous Improvement Is Change Management
Organizations often view continuous improvement as a collection of projects, methodologies, or process enhancements. In reality, continuous improvement is an ongoing change management effort.
Every improvement initiative introduces new behaviors, new expectations, new priorities, and new ways of working. As a result, the same challenges that affect large-scale change initiatives also affect continuous improvement programs.
Theory ZYX provides a framework for addressing those challenges while improving the probability of success.